Last updated: 31 May 2025
At Better Internet Ltd (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our WooCommerce store.
1. Company Information
Business Name: Better Internet Ltd
Registered Office: Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Company Number: 14212235
Contact Email: [email protected]
2. Information We Collect
- Personal Information: Name, billing address, shipping address, email address, phone number.
- Order Details: Items purchased, order value, payment method.
- Payment Information: We do not store your full card details. Payments are securely processed by Stripe.
- Analytics and Communication Data: We use Google Analytics to track website usage, and Tawk.to to provide live chat support. These tools may collect data such as IP addresses, browser types, pages visited, time spent on site, and messages sent through the live chat feature.
3. How We Use Your Information
- Process and deliver your orders
- Communicate with you about your order or queries
- Comply with legal obligations (e.g., tax and accounting)
- Improve our website and customer experience
- Detect and prevent fraud or misuse
4. Payment Processing
All online payments are processed securely through Stripe, a third-party payment processor. Stripe handles your payment information in accordance with its own privacy policy, available at: https://stripe.com/gb/privacy
5. Analytics and Tracking
We use third-party services such as Google Analytics and Tawk.to to understand how visitors use our website and to provide live chat support. These services may use cookies or similar technologies to collect data about your visit. You can opt out of Google Analytics tracking by installing the browser add-on: https://tools.google.com/dlpage/gaoptout
6. Sharing Your Information
We do not sell or rent your personal information. We only share your information with:
- Service providers involved in fulfilling your order or supporting your interaction with our website (e.g., couriers, Stripe for payments, Tawk.to for live chat)
- Legal authorities, if required by law
7. Your Rights
If you are located in the UK or EU, you have rights under the UK GDPR and Data Protection Act 2018, including:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to object to or restrict certain processing
To exercise any of these rights, please contact us at [email protected].
8. Data Retention
We retain order information for tax and legal purposes for a minimum of 6 years. Other personal data is retained only as long as necessary for the purposes described in this policy.
9. Cookies
We use cookies to enhance your experience on our website. These include cookies for:
- Site functionality
- Analytics and tracking
- Live chat functionality
- Payment session management
You can adjust your browser settings to disable cookies, but parts of the site may not function properly as a result.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
📧 [email protected]